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Patients’ Rights and Responsibilities

As a patient you have the right to:

  • Know the name, identity and professional status of all the people providing services to you and to know the physician who is primarily responsible for your care.
  • Receive complete and current information concerning your diagnosis, treatment and prognosis in terms that you can understand.
  • An explanation is given which you can understand of any proposed procedure, drug or treatment; the possible benefits; the serious side effects, risks or drawbacks which are known; potential costs; problems related to recovery; and the likelihood of success. The explanation should also include discussion of alternative procedures or treatments.
  • Accept or refuse any procedure, drug or treatment, and to be informed of the consequences of any such refusal. If there is conflict between you and your parents/ guardian regarding your exercise of this right, you and parents / guardian may need to participate in conflict resolution procedure.
  • Expect that all communications and records related to your care will be treated confidentially.
  • Obtain supportive care, particularly in critical illness or terminal illness, in management of severe pain and in bereavement.
  • Obtain consultation with another physician regarding your care. This consultation may results in additional cost to you or your family.
  • Request consultation with the hospital Ethics Committee regarding ethical issues involved in your care.
  • Be transferred to other facility at your request or when medically appropriate and legally permissible. You have a right to be given a complete explanation concerning the need for such transfer. The facility to which you will be transferred must first accept you as a patient.
  • Know if your care involves research or experimental methods of treatment. You have the right to consent or refuse to participate.
  • Examine your bills and receive an explanation of the charges regardless of the source of payment for your care.
  • Be informed of any hospital polices, procedure rules & regulations applicable to your care.

As a Patient it is your responsibility:

  • To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain, or require pain relief.
  • To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
  • To ask questions to your physician or other care providers when you do not understand any information or instructions.
  • To inform your physician or other care provider if you desire a transfer of care to another physician, care giver or facility.
  • To be considerate of others receiving and providing care.
  • To comply with facility policies and procedures, including those regarding smoking, maintaining low noise level, and number of visitors.
  • To accept financial responsibility for health care services and settle bills promptly

Contact Us

IQ City
Durgapur | District: Burdwan,
West Bengal | Pin: - 713206

Hospital Enquiry:- 0343 - 2608000
Help Line No:- +91 9933017777
Emergency No:- 0343 - 2608888